Chargeback and Dispute Policy
- Clear, fair, and reliable service -
Purpose of This Policy
At Sewandfold, we are committed to providing clear, fair, and reliable service. Chargebacks and payment disputes create additional costs and may affect our ability to work with payment partners (stripe, paypal , airwallex…). This policy is designed to protect both our customers and our business.
Digital Products & Access
All Sewandfold products are digital PDF files delivered immediately after payment confirmation. Once access to digital content has been granted, the purchase is considered fulfilled.
Resolving Issues Before a Dispute
If you experience any issue related to:
Download access
Billing errors
Account access
Technical problems
we kindly ask that you contact us first so we can assist you promptly and resolve the matter.
Contact Information
For billing or dispute-related questions, please contact:
Our support team reviews inquiries regularly and is committed to resolving issues in a timely and fair manner.
Chargebacks & Disputes
Filing a chargeback or payment dispute should be used only as a last resort.
Initiating a chargeback or dispute without first contacting our support team may result in:
Temporary suspension of your Sewandfold account
Permanent account termination in cases of abuse or repeated disputes
This policy is consistent with WooCommerce digital-product guidelines and Stripe dispute-prevention best practices.
Our Commitment to You
We value our customers and aim to provide a transparent, positive experience. If you have any concerns, we strongly encourage open communication so we can assist you efficiently.
Thank you for your understanding and cooperation.
